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LinkedClient career site
Kosovo, Riga · Fully Remote

1st line Support

LinkedClient is looking for a


1st Line Support Specialist

LinkedClient is a European AI startup founded in 2020, developing cutting-edge AI for B2B sales.

At LinkedClient, we leverage advanced AI and ML technology, automating not just the acquisition of new clients but the entire ecosystem surrounding it. From conducting thorough product research, prospecting potential leads, nurturing relationships, delivering engaging sales demos, ensuring timely follow-up, navigating the intricacies of negotiations, to finalizing contracts—all executed with seamless precision by Elsie, our AI.

We're seeking a motivated 1st Line Support Specialist to join the LinkedClient team. The work is hybrid, and you can choose to work from home for a significant portion of the time. The role is stationed in Pristina or Gjilan, Kosovo.

As a 1st Line Support Specialist, your primary focus will be:

  • Providing first-level technical support to our users, addressing and resolving their issues in a timely manner.

  • Assisting clients in navigating our AI tools, ensuring they are comfortable and confident in using our platform.

  • Escalating more complex issues to 2nd Line Support or other relevant departments while maintaining communication with the client.

  • Documenting client interactions and technical issues to improve the support process and help refine our AI solutions.

  • Educating clients on best practices for using LinkedClient's tools to maximize their productivity and success.

Qualifications:

  • A solid understanding of technology, with the ability to quickly learn and adapt to new tools.

  • Experience in customer support, ideally in a tech or SaaS environment.

  • Strong problem-solving skills with a customer-first attitude.

  • Excellent communication skills, both written and verbal.

  • The ability to manage multiple tasks and work independently in a fast-paced environment.

At LinkedClient, your role will be crucial in ensuring our users have a smooth experience with our AI technology. Your support will directly impact the success of our clients, making it a rewarding and dynamic role.

If you're passionate about technology and enjoy helping others succeed, we'd love to hear from you!

Locations
Kosovo, Riga
Remote status
Fully Remote
More jobs

Joining LinkedClient is a great idea

  • 🌪 Team of high performers

    If you are a high achiever, you will thrive. Our team is made up of high-performing individuals.

  • 🌍 Remote culture

    Since the start, we have worked remotely and digitally in the team as well as with customers. Work where you like.

  • ❤️Make a difference

    We give our customers the opportunity to achieve their dreams and master their goals.

  • 🔥 Join the family

    Welcome, you are one of us.

Join The Family & Work Remote

Working with other high-performing individuals, we are in a startup phase where we will scale and build the company. There is a lot of energy and opportunities to work independently. Make a difference!

About LinkedClient

B2B sales is broken, we're here to fix it. We help companies scale up leveraging automation and education. We have hundreds of clients all over Europe. 

Founded in 2019
Kosovo, Riga · Fully Remote

1st line Support

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